AI entering the healthcare organisation: value creation, power, and ethics
Abstract:
The ongoing AI boom has seen adoption of new technologies in virtually every type of organisation. Healthcare has been of major interest to researchers, industry, and media alike. The enormous potential of saving money paired with the necessary conservatism of an organisation where decisions regularly mean life or death makes a strong narrative.
Organisational perspectives avoid some of the most obvious problems of patient-centred decision-making. Instead, major power shifts are underway, moving decisions from healthcare professionals to tech. Resources are redistributed and organisations are experiencing the effects of potential technological unemployment, efficiency streamlining, and crises of accountability and transparency.
The growing body of research in this field shows an outsized focus on adoption and implementation, likely because most AI interventions are still in that phase. Despite this, knowledge and expertise about organisational practices are used to a very limited extent when medical and technological authorities call the shots. At the same time, organisational research on mature AI implementations are just beginning to come around, and learning lessons from current research can be difficult and patchy.
In this exciting and expansive phase, we will discuss value creation, ethics, and what happens when AI meets humans in an extreme context. This talk will summarise insights from two years’ research on organisational AI in healthcare, briefly covering empirical, ethical, conceptual, and theoretical perspectives.
Speaker:
Niclas Hell is a postdoctoral researcher at Taiga/USBE in Umeå and a research fellow at UCL in London. His work addresses organisational AI in healthcare. His work is transdisciplinary, with a background in mixed methods evaluation including work for the UN and Scottish Government.
Please note. The subtitle is generated by AI and may contain some errors.